Returns & Refunds Policy

At Au Sève, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receiving your order for a full refund.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be returned within 30 days of the delivery date
The item must be in its original condition and packaging
You must provide proof of purchase (your order confirmation email)

How to Return an Item

Email us at support@auseve.com with your order number and reason for return
We will respond within 24 hours with return instructions
Send the item back to the address provided
Once we receive and inspect your return, we will process your refund within 5–7 business days

Refunds

Once your return is approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at support@auseve.com with a photo of the damage. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened:

Self-tanning products that have been opened or partially used

If the product is faulty or damaged upon arrival, this does not apply and we will arrange a full refund or replacement.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error with your order. We recommend using a tracked shipping service for your return.